Senior Consumer Care Specialist - Service Network Center (F/M/NB)

Location: Warsaw area, Poland; hybrid work with attendance at the office 2–3 days per week

Company

hirify.global develops and sells home living products under the Philips brand and other brands, including air fryers and coffee appliances.

What you will do

• Develop and lead operational and consumer engagement strategies across call centers, social media, retailers, service networks, and websites.
• Drive market initiatives that improve consumer engagement and the overall after-sales experience while maintaining cost efficiency.
• Represent the Voice of the Consumer and share consumer insights across the business.
• Oversee authorized service providers, improving service network performance and quality standards.
• Own KPIs for Poland and the Baltic countries and manage operational and after-sales costs against budget.
• Coordinate service, claims handling, trade, consumer relationship activities, and local Consumer Care projects with Sales and Consumer Care leadership.

Requirements

• At least 5 years of experience in service network management, ideally in the consumer electronics industry.
• Fluent English and advanced written and spoken Polish are essential.
• Strong problem-solving skills.
• Proactive and entrepreneurial mindset.
• Based in the Warsaw area and willing to attend the office 2–3 days per week.

Nice to have

• Familiarity with CRM platforms, invoicing systems, and SAP.
• SEP qualifications and experience working with electrical equipment.
• Knowledge of an additional Eastern European language.

Culture & Benefits

• Hybrid working model combining office and home work.
• Working from abroad for up to 24 days per year.
• Base salary and an annual performance-based incentive program.
• Up to 10 additional holiday days based on tenure, medical health insurance with Medicover, and optional NNW insurance.
• Gym membership discounts and product discounts on hirify.global products.
• Growth, learning, career development, and an inclusive international working environment.