Customer Service Specialist (Key Account Management)

Location: Hybrid, Poland; remote work possible for 124 days per year

Company

hirify.global is a FreightTech company developing solutions that make logistics smart, safe, and simple.

What you will do

• Handle customer inquiries, requests, complaints, and feedback in a timely, personalized, and solution-oriented manner.
• Support customers with operational and administrative matters, including customer data maintenance and language-barrier assistance.
• Support Key Account customers with onboarding, daily operations, coordination, customer meetings, and basic reports.
• Coordinate customer issues and activities across Sales, Operations, IT, and other internal departments.
• Perform administrative Customer Care tasks, participate in outbound calling campaigns, and identify process and customer-experience improvements.

Requirements

• At least 1 year of customer service experience; B2B experience is an advantage.
• Experience handling demanding customers, complaints, and difficult situations.
• Strong customer focus, problem-solving mindset, organization, prioritization, and time-management skills.
• Strong written and verbal communication skills, with the ability to explain processes and rules clearly.
• Accuracy when working with customer data and internal systems; ability to prepare simple reports and summaries.
• Ability to work effectively across departments and flexibility when tasks and priorities change.
• Proactive approach to identifying issues and suggesting improvements; willingness to support additional activities, including outbound calling campaigns.
• Polish: fluent, minimum C1, spoken and written.
• English: very good, minimum B2, spoken and written.

Nice to have

• B2B customer service experience.
• Experience in sales support or working with Key Account Managers.

Culture & Benefits

• Hybrid work in Poland with the possibility to work remotely for 124 days per year.
• Flexible working hours with a start time between 7:30 a.m. and 9:30 a.m.
• Life insurance, fully paid Enel-med family or partner healthcare, parking, bicycle spaces, and a lunch pass.
• Thirteenth salary, transparent bonus plan from the first employment day, seniority and family allowances, and referral bonus.
• Language training through Speexx, 4 hours per month for self-development, knowledge-sharing culture, and international virtual coffee breaks.
• Dedicated workstation, occasional child-friendly office access, and onboarding with an assigned buddy.

Hiring process

• Apply through the online application tool with contact details and a resume; a cover letter and photo are not required.
• The process includes an initial phone interview, an interview with the department and recruiters, and a meeting day that may include a short work task.
• Application receipt is confirmed automatically, and the company aims to provide an update within one week.