Partner Support Specialist (E-commerce)

Location: Poznań, Poland; hybrid schedule with 4 days in the office and 1 day remote, plus 30 additional occasional remote-work days.

Company

hirify.global operates Poland's largest e-commerce platform, serving millions of customers through high-quality customer and partner experiences.

What you will do

• Provide comprehensive omnichannel support via email, phone, chat, Messenger, and WhatsApp.
• Resolve reported issues and use analytical and technological tools to anticipate challenges and initiate proactive contact.
• Handle inbound and outbound calls.
• Advise and mentor partners on growth, business scaling, account settings optimization, export expansion, and platform opportunities.
• Participate in improving Customer Experience operations and collaborate with business and technology experts.

Requirements

• Experience in proactive business advisory or Customer Experience, with a focus on supporting sales targets.
• Strong communication skills, enjoyment of client interaction, and the ability to build relationships easily.
• Enthusiasm for modern technologies and readiness to use AI-powered tools to improve efficiency and service quality.
• Fluent spoken and written Polish and good command of English for client communication.
• Readiness to work in an equivalent working-time system, including night shifts, weekends, and holidays.

Culture & Benefits

• Full-time employment contract with paid onboarding training.
• Two-shift work from Monday to Sunday under a 4/1 model: 4 office days and 1 remote day.
• Quarterly performance-based bonus and a cafeteria benefits package including medical, sports, lunch, insurance, and shopping options.
• English classes, training budget, cross-team exchanges, and access to an internal learning platform.
• Well-equipped offices with ergonomic workstations, kitchens, bicycle parking, and interactive conference rooms.
• Volunteering and team-integration days, company sports events, Family Day, and other events.

Hiring process

• Submit a CV and attend an online meeting with the team.