Graduate Operations Manager (AI)

Location: Milan, Italy; Warsaw, Poland; or Madrid, Spain. Most days in the Milan office are expected during the first few months; afterward, work may be from an office or remotely from approved countries as agreed at the offer stage.

Annual salary offers elsewhere in Europe typically range from €39,892 to €54,346, with exceptionally experienced candidates eligible for offers up to €82,557. Part of the compensation may be received as discounted company equity for candidates offered a permanent contract.

Company

hirify.global acquires and operates digital businesses long term, improving products, customer outcomes, and business performance through small, autonomous teams and deep use of AI.

What you will do

• Improve customer support operations through projects such as onboarding external providers and redesigning support organization and delivery.
• Build and improve scalable support systems, including help centers, chatbots, automated flows, and AI-powered solutions.
• Work with Product and Engineering to identify recurring customer issues, turn support insights into product improvements, and keep support aligned with releases.
• Shape support operations for newly acquired products by integrating tools, processes, and operational practices.
• Use data and AI to evaluate support performance, identify improvement opportunities, and measure change impact.

Requirements

• Ability to solve complex problems using first-principles reasoning, structure ideas clearly, resist bias, and attend to important details.
• High ambition, initiative, effort, tenacity, and personal responsibility for work.
• Collaborative team spirit, reliability, honesty, transparency, and willingness to support the best idea and contribute hands-on.
• Proficient spoken, written, and reading English.

Culture & Benefits

• Small, autonomous, result-oriented teams with minimal hierarchy and strong talent density.
• Flexible hours and remote-working options after the initial onboarding period.
• Learning and training support, top-of-market health insurance, parental support, and a yearly retreat.
• Relocation, travel, and accommodation assistance, including support during the initial Milan office period.
• Competitive pay and discounted company equity for eligible permanent-contract candidates.
• The role requires significant commitment in a demanding, high-standard environment.

Hiring process

• Applications are accepted only through the careers page; all candidates are evaluated through the same screening process.
• Successful candidates complete one or more challenging tests that may involve unfamiliar problems and take several hours.
• Candidates who previously applied without receiving an offer are encouraged to wait at least one year before reapplying.