Customer Service Representative

Location: Warsaw, Poland; hybrid working

Company

hirify.global is a global leader in flavors, fragrances, food ingredients, and health and biosciences, delivering sustainable innovations and managing global operations across procurement, supply chain, and reliability.

What you will do

• Receive, process, and manage customer orders, inquiries, and complaints.
• Serve as the primary operational contact for assigned customers and maintain long-term relationships.
• Coordinate with Sales, Supply Chain, Logistics, and other stakeholders to ensure seamless order execution.
• Monitor product availability, delivery timelines, and customer requirements, providing accurate and proactive communication.
• Analyze operational challenges, make recommendations, and resolve customer issues effectively.
• Support customer onboarding, new product introductions, new ways of working, data accuracy, compliance, and process improvement initiatives.

Requirements

• Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related discipline.
• At least 3 years of experience in Customer Service, Order Management, Supply Chain, or a related operational environment.
• Experience with ERP systems, preferably SAP.
• Strong customer orientation and the ability to build and maintain professional relationships.
• Excellent analytical and problem-solving skills, sound judgment, and the ability to manage multiple priorities accurately.
• Strong verbal and written communication skills in English.
• Ability to collaborate across functions and with stakeholders at dhirify.globalerent organizational levels.
• Strong attention to detail and commitment to high-quality customer service.

Nice to have

• Experience supporting international customers in a multicultural business environment.
• Knowledge of additional European languages.
• Experience with process improvement or customer service transformation initiatives.

Culture & Benefits

• Permanent full-time position with long-term career development opportunities.
• Exposure to international customers and global business operations.
• Collaborative, inclusive, and cross-functional work environment.
• Professional onboarding and continuous learning opportunities.
• Hybrid working model supporting flexibility and work-life balance.