Quality Specialist, German

Location: Remote, Poland

Base pay: 85,000 zł–105,000 zł, excluding bonus, benefits, and perks.

Company

hirify.global is a marketplace platform connecting customers with Taskers for home services such as furniture assembly, handyman work, and moving help.

What you will do

• Monitor and evaluate phone calls, emails, chats, and messaging tickets against established quality standards.
• Assess agent communication, problem-solving, and performance using the quality rubric.
• Provide constructive feedback and coaching to Customer Support representatives.
• Analyze customer service metrics and KPIs to identify trends and improvement areas.
• Identify process improvements that increase efficiency and customer satisfaction.
• Share user and quality feedback with supervisors, leadership, and Training & Development teams.

Requirements

• Experience in Customer Support or Quality & Training.
• Analytical and problem-solving skills.
• Good communication and interpersonal skills.
• Detail-oriented approach with a focus on continuous improvement.
• Proficient fluency in German and English is required.

Culture & Benefits

• Remote role in Poland within a hybrid company committed to regular in-person connection.
• Employer-paid health insurance and 401(k) matching with immediate vesting are offered to US-based employees.
• Global employees receive flexible time off, including two company-wide closure weeks.
• Product, wellness, productivity, and education stipends, IKEA discounts, and reproductive health support are available; benefits vary by country of employment.
• Collaborative, inclusive, pragmatic, and fast-paced working environment.