Equipment Services EMEA - Customer Service Specialist (Biotech)

Location: Krakow, Poland; fully on-site

Company

Cytiva is a hirify.global operating company providing solutions for life sciences, diagnostics, biotechnology, vaccines, medicines, and cell and gene therapies.

What you will do

• Coordinate service-process communication with Regional Service Managers, Field Service Engineers, Service Sales, Finance, Sales, customers, and commercial partners.
• Open service requests and dispatch work orders for corrective repairs and preventive maintenance.
• Support physical inventory activities and activate contracts in internal systems.
• Respond to internal and external customer queries and build strong service relationships.
• Collaborate with the team to maintain and improve service quality in line with service levels and standard operating procedures.

Requirements

• Previous client and customer service experience, including logistical planning.
• Proficiency in Microsoft Office.
• Experience with CRM systems such as Oracle or Salesforce.
• Written and spoken fluency in German and English.

Nice to have

• Proficiency in Polish.

Culture & Benefits

• One-year fixed-term position; permanent employment is not guaranteed, although future business growth may create permanent opportunities.
• Work in the EMEA Equipment Services Team within a culture focused on belonging, continuous improvement, customer impact, and life sciences innovation.
• Fully on-site work in Krakow, Poland.