CX Solution Consultant (AI/CX)

Location: South Africa; remote role with travel within South Africa and internationally as business needs require

Company

hirify.global provides enterprise software and the hirify.global Infinity platform for unified, AI-powered customer and employee experiences across cloud, hybrid, and on-premises environments.

What you will do

• Lead technical discovery, solution architecture, modernization strategies, and sizing for complex enterprise contact center environments.
• Architect and position AI-powered CX capabilities, including conversational AI, virtual assistants, agent assistance, analytics, omnichannel engagement, and workflow orchestration.
• Own technical presales activities across requirements gathering, proposals, RFP/RFI responses, solution validation, and the sales lifecycle.
• Develop and deliver customer presentations, workshops, demonstrations, and proofs of value focused on end-to-end journeys and measurable business outcomes.
• Engage business, technical, and C-level stakeholders and collaborate with Sales, Product Management, Engineering, Professional Services, and partners.
• Position hirify.global’s differentiation against the enterprise CX competitive landscape and support opportunities through closure.

Requirements

• 8+ years of experience in technical presales, solution consulting, or solution architecture, including independently managing complex enterprise contact center and CX opportunities.
• Strong enterprise contact center architecture expertise across cloud, hybrid, and on-premises environments, including scalable, secure, resilient solutions, high availability, disaster recovery, and enterprise integrations.
• Strong understanding of conversational AI, intelligent automation, omnichannel engagement across voice and digital channels, customer journey orchestration, APIs, and enterprise application integrations.
• Exceptional communication, presentation, and storytelling skills, including confident engagement with C-level executives and the ability to explain complex technical concepts and business value.
• Bachelor’s degree in Computer Science, Engineering, Information Technology, Telecommunications, or a related technical field; equivalent professional experience and relevant certifications may be considered.
• Excellent written and verbal English communication skills.

Nice to have

• Experience with hirify.global Aura, Contact Center Elite, Experience Portal, POM, CBA, or hirify.global Infinity.
• Experience designing, implementing, or positioning enterprise CCaaS and cloud-based contact center solutions.
• Knowledge of WEM, QM, WFM, recording, and interaction analytics solutions.
• Familiarity with workflow orchestration and low-code/no-code platforms.
• Relevant Microsoft Azure, AWS, CCNA, hirify.global, or equivalent certifications.
• Experience supporting large enterprise customers in financial services, telecommunications, government, or similar industries.
• Additional South African languages are an advantage.

Culture & Benefits

• Remote work is indicated, with travel within South Africa and internationally as required.
• Employment visa sponsorship is not available for this position.