Lead Solutions Engineer (AI)

Location: New York or USA Remote; 20–30% travel to client on-sites, external events, and company gatherings.

Salary: $215K–$250K per year.

Company

hirify.global develops enterprise-grade conversational and agentic AI for customer support, powering customer interactions across voice and chat.

What you will do

• Co-own enterprise accounts and sales campaigns, leading the technical stages from evaluation through signed deal.
• Build tailored voice and chat demos, conversational AI experiences, and integrations with customer systems.
• Design scalable architectures that address enterprise data security and compliance requirements.
• Bring customer needs into product roadmap discussions with Product Management, Customer Success, and Sales Enablement.
• Improve Solutions Engineering processes, documentation, and ways of working.
• Represent hirify.global at client on-sites, external events, and company gatherings, with 20–30% travel.

Requirements

• 7–10+ years of experience as a Solutions Engineer, ideally at a SaaS vendor.
• Strong understanding of enterprise sales processes and frameworks such as MEDDPICC.
• Deep experience with contact center technologies, including CCaaS or UCaaS, VoIP, telephony, call flows, and voice and chat design.
• Deep knowledge of enterprise technology stacks including Azure, AWS, and GCP.
• Hands-on experience integrating and maintaining APIs.
• Working understanding of Generative AI and LLMs, including prompt engineering and design.
• Ability to present confidently and credibly to technical and executive audiences.

Nice to have

• Experience with Channel, ISV, or GSI partners.
• Experience in a fast-paced startup.

Culture & Benefits

• Ownership, accountability for outcomes, direct feedback, and fast execution.
• Work on agentic AI for high-volume, complex enterprise customer interactions.
• Commitment to data protection, GDPR, and ISO 27001 compliance.
• Full-time employment with USA E-Verify employment authorization verification after hiring.
• Equal opportunity workplace.

Hiring process

• Talent Acquisition, followed by a Hiring Manager interview, technical interview(s), and a Bar Raiser stage.