Director, Solutions Engineering (AI)

Location: Chicago, Illinois, with San Francisco, California also listed. Hybrid policy requiring employees to work in the office at least three days per week.

OTE salary range for candidates in the Greater Chicago Area: $295,650–$353,140 per year. Additional eligibility may include a corporate bonus or sales incentive and RSUs.

Company

Fin, part of Salesforce and powered by hirify.global, develops an AI customer agent and integrated help desk platform for customer support, sales, and ecommerce experiences.

What you will do

• Define the strategic vision and go-to-market approach for the Solutions Engineering function.
• Lead, coach, hire, and scale high-performing Solutions Engineering teams across regions and verticals.
• Act as a player-coach in strategic, complex, six-figure sales cycles through technical guidance, architecture, demos, product evaluations, and sales expertise.
• Lead discovery, design, and delivery of tailored solutions, including proofs of concept and business value assessments.
• Build reusable solution frameworks and industry-specific technical assets while partnering with Sales, Product, Marketing, R&D, and Services.
• Represent the function with executives and strategic customers, advocate for customer needs, and translate AI capabilities into business impact.

Requirements

• 5+ years of pre-sales experience as a Sales Engineer, Solutions Engineer, Solutions Architect, or related individual contributor.
• 3+ years leading technical pre-sales teams, including hiring, mentoring, and managing high-performing teams.
• Experience selling AI, data, or highly technical products, or demonstrated deep curiosity and day-to-day use of AI.
• Ability to work through ambiguity, remain focused under pressure, and solve challenging customer issues.
• Track record of delivering revenue targets and producing accurate forecasts while developing and growing teams.
• Excellent communication and presentation skills.
• Humble attitude, willingness to learn, and commitment to helping the team and customers succeed.

Culture & Benefits

• Hybrid work model with at least three office days per week and flexibility to work from home.
• Benefits and programs supporting health, wellbeing, family, time away, and financial security; offerings vary by location.
• Regular employees may be eligible for corporate bonuses or sales incentives and Restricted Stock Units.
• Open and accepting workplace focused on collaboration, inclusion, and customer impact.