Customer Development Representative II (AI)

Location: Amsterdam, Netherlands; remote or hybrid

Company

Cloud-first networking and security solutions serving global enterprise customers, including 70% of the Fortune 500.

What you will do

• Manage maintenance and subscription renewal quotes, validation, auditing, and closure while meeting monthly and annual targets.
• Analyze account reviews and customer meetings to create expansion, upsell, cross-sell, and technology-refresh proposals.
• Build trusted advisor relationships, support product adoption and retention, and resolve customer issues through cross-functional collaboration.
• Partner with sales account teams, legal, finance, technical support, channel partners, and customers across the customer lifecycle.
• Use RKO materials and presentations to assess customer needs, goals, challenges, expansion opportunities, and perceived product value.
• Educate eligible customers about end-of-life events, execute early-refresh motions, and apply AI to campaign measurement, forecasting, segmentation, attribution, and marketing analytics.

Requirements

• 4+ years of experience in customer success or account management, including 3+ years in service renewals with an emphasis on channel.
• Expert knowledge of the service business, including co-termination, service terms, and terms and conditions.
• Experience working with internal and external customers in a multi-tier channel environment.
• Proficiency with Excel and Salesforce.
• Experience with SaaS applications, deployments, and migration to cloud services.
• Fluency in English and Spanish or Italian.
• Strong organizational, consulting, project management, and time management skills.
• Fresh ideas about SaaS user adoption and customer churn mitigation.

Nice to have

• Bachelor's degree.

Culture & Benefits

• Inclusive culture focused on bold ideas, curiosity, creativity, continuous learning, and belonging.
• Comprehensive health coverage, generous paid time off, and flexible work options.
• Learning opportunities, career-mobility programs, leadership workshops, and mentoring.
• Sixteen paid volunteer hours annually, employee resource groups, charitable giving with company match, and a collaboration-focused workplace policy.
• Modern offices with EV charging, healthy snacks, hackathons, game nights, and culture celebrations.

Hiring process

• First 90 days: learn the culture, connect with mentors, and map the systems and stakeholders connected to the role.
• Within six months, deliver a measurable signature win; within one year, own the domain, mentor a newcomer, and contribute data-driven ideas to the roadmap.