Director, Success Manager (Fintech)

Location: Singapore; hybrid work model

Company

SS&C provides AI-powered technology and services for financial services and healthcare organizations. SS&C Wealth & Investment Technologies delivers investment-management technology and services to more than 5,000 clients across 50+ countries.

What you will do

• Own the strategic relationship with a highly complex, strategically important institutional client and serve as a senior point of accountability.
• Build trusted relationships with C-suite, business, technology, and operational stakeholders while developing a deep understanding of the client’s strategy, operations, technology landscape, and growth plans.
• Lead senior governance, executive reviews, strategic planning, and account planning focused on service performance, future direction, risks, growth, and relationship objectives.
• Anticipate client needs, identify relationship risks, translate technical and operational issues into business implications, and act as a trusted adviser.
• Own significant issues and escalations, coordinating Product, Technology, Support, Professional Services, Operations, and other internal teams to drive resolution.
• Identify opportunities to expand the relationship and periodically travel to maintain senior relationships across the client’s regional and global organization.

Requirements

• 10+ years of experience in senior client relationship management, client success, financial services, investment management, fintech, or a comparable client-facing leadership role.
• Significant experience managing large, sophisticated, strategically important institutional clients and building trusted relationships with C-suite and senior executive stakeholders.
• Exceptional interpersonal, relationship-building, communication, executive presence, and emotional-intelligence skills, with sound situational and interpersonal judgement.
• Ability to operate in politically complex client environments, build consensus, influence outcomes without direct authority, recognize explicit and implicit concerns, and manage emerging relationship risks.
• Strong commercial judgement and understanding of how client relationships, service delivery, technology, retention, and growth intersect.
• Strong understanding of alternative investment management, ideally including hedge funds, private equity/private markets, fund operations, and supporting technology.
• Sufficient technical depth to engage senior technology and operational stakeholders and understand complex platforms, integrations, data flows, and service dependencies.
• Experience leading significant service incidents and executive escalations; ability to translate between business, operational, and technical audiences.
• Comfort working amid rapid growth, organizational change, global stakeholders, competing priorities, and incomplete information; highly self-directed and commercially aware.
• Bachelor’s degree or equivalent relevant professional experience.

Culture & Benefits

• Hybrid work model with a central Singapore location two minutes from Raffles Place MRT.
• Flexible personal and vacation time off, sick leave, and paid holidays.
• Medical and dental coverage, employee assistance, parental leave, and a well-stocked pantry.
• Training through hands-on, team-customized programs and SS&C University.
• Paid further education opportunities for eligible employees, plus bonus and SS&C stock allocation schemes for eligible employees.
• Teamwork, diversity, personal development, and work-life balance are emphasized.

Hiring process

• Applications are accepted on an ongoing basis until the position is filled.
• Apply directly through the SS&C Careers page; unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services are not accepted unless explicitly requested.