Customer Success Generalist (AI)

Location: New York City, Denver, Chicago, Singapore, London, San Francisco, Austin, or Los Angeles; 5 days in person

Company

hirify.global builds AI agents that perform complex end-to-end work for financial institutions and Fortune 500 companies, partnering with AI research labs and backed by the OpenAI Startup Fund.

What you will do

• Prepare onboarding materials, coordinate customer sessions, and follow up on open tasks with account owners.
• Investigate customer questions, distinguish training needs from product issues, and route blockers with clear next steps.
• Coordinate onboarding preparation, adoption outreach, and follow-up from workshops and feature launches.
• Maintain accurate account notes, open issues, and customer commitments.
• Identify recurring requests and create documentation or workflows that reduce friction.

Requirements

• Take customer problems seriously and focus on whether the response is useful.
• Communicate clearly and make unfamiliar workflows easier to understand.
• Learn tools quickly and investigate questions before escalating them.
• Stay organized across accounts, requests, and projects.
• Work across onboarding, support coordination, and adoption programs while keeping account owners informed and commitments visible.

Nice to have

• Experience in customer success, support, consulting, or implementation.
• Comfort with Microsoft Office and enterprise productivity tools.
• Experience documenting processes or running customer programs.

Culture & Benefits

• Full-time, in-person role with a five-day onsite commitment.
• Health and dental insurance.
• Monthly wellness stipend.
• 401(k) matching.