Customer Success Manager (Cybersecurity)

Location: Singapore, Singapore; remote workplace type. Travel within APAC is required for on-site customer meetings, training sessions, and industry events.

Company

hirify.global develops a security validation platform covering autonomous penetration testing, exposure validation, and breach and attack simulation, with AI agents and integrations across enterprise security environments.

What you will do

• Refine and scale customer success processes, including onboarding, adoption planning, platform expansion, health monitoring, and quarterly business reviews.
• Drive product adoption, demonstrate value realization, and identify expansion opportunities with customers and internal stakeholders.
• Lead customer advocacy through case studies, reference calls, customer advisory boards, events, panels, and webinars.
• Build relationships with senior management and present how the Picus platform is used within operations teams.
• Collaborate with Sales, Product, Support, Solution Architecture, Marketing, and partners to deliver customer solutions and resolve escalations.
• Provide customer-driven feedback on product enhancements and feature requests.

Requirements

• BS degree or a combination of education and pre-sales or customer success experience in Security, Cloud, and IT Systems.
• At least five years of experience in Sales Engineering or Customer Success.
• Proven success building executive relationships and driving strategic account planning.
• Broad technology experience with risk visibility and prioritization, cloud architecture, networking, security, and IT transformation.
• Understanding of solution architecture and design across on-premises and cloud environments.
• Experience managing complex customer lifecycles from onboarding through renewal and expansion.
• Consultative, proactive, and outcome-focused approach.
• Subject matter expertise, business acumen, entrepreneurial mindset, and a proven record of revenue growth and team collaboration.

Culture & Benefits

• Remote work within a global team, with global customer exposure.
• Opportunity to shape a fast-growing cybersecurity and security validation segment.
• Significant responsibility and ongoing career development opportunities.
• Equal opportunity employment; employment offers are subject to reference and identity checks in line with local labor laws and company policy.