Senior Manager, Customer Success (Data Centres)

Location: Singapore HQ; other listed locations include Singapore River and Central Singapore Community Development Council.

Company

hirify.global operates a rapidly expanding hyperscale data centre platform across the Asia Pacific and Middle East region, serving global transformational companies and supporting digital infrastructure growth.

What you will do

• Develop and implement customer success strategies aligned with company objectives and customer experience goals.
• Lead complex, multi-billion-dollar customer deals from proposal development through contract execution across APAC markets.
• Build relationships with global cloud service providers and develop infrastructure solutions tailored to customer demand, sites, costs, and funding requirements.
• Coordinate commercial, legal, technical, and cross-functional aspects of customer engagements, including infrastructure topics such as power, capacity, connectivity, temperature, and renewable energy.
• Manage customer governance updates, business reviews, improvement actions, and escalations through resolution.
• Communicate complex customer and contract matters clearly to senior stakeholders through concise summaries, resolution options, and action plans.

Requirements

• More than 7 years of experience in customer success, account management, or related roles, including at least 3 years in a mid-seniority position.
• Experience leading complex customer engagements in the cloud computing or infrastructure industry and working within high-performing teams.
• Strong proposal development skills for cloud infrastructure solutions, including proficiency in Microsoft PowerPoint and Excel.
• Excellent commercial acumen, ability to understand technical concepts, and data centre knowledge, preferably covering site development and construction.
• Exceptional communication and interpersonal skills, including stakeholder rapport-building and conflict resolution across functions.
• Proven experience driving customer satisfaction, retention, and growth in a B2B environment.
• Ability to distil complex customer information into clear messaging and action plans for internal teams and executive leadership.
• Comfort working in a fast-paced, dynamic, and flexible environment.

Nice to have

• Familiarity with CRM software such as Salesforce and customer success tools.

Culture & Benefits

• Flexible and safe working environment designed to support diverse perspectives and collaboration.
• Culture focused on dynamic problem-solving, transparency, responsiveness, and continuous improvement.
• Career development through the Grow@Hyperscale program.
• Benefits and workplace support intended to help employees thrive while scaling regional digital infrastructure.

Hiring process

• hirify.global does not accept resumes from recruitment agencies or unsolicited agency submissions.