Onboarding Specialist (Hospitality)

Location: Singapore, Singapore; onsite onboarding and training in the Singapore Metro area; ability to travel extensively in Singapore required. The role is hybrid, with work from almost anywhere now and hybrid work in the near future.

Company

hirify.global is a restaurant technology platform serving millions of diners and more than 70,000 restaurant partners as part of Booking Holdings.

What you will do

• Guide restaurant partners through onboarding, configuring software for their operational needs.
• Deliver virtual and face-to-face training to restaurant staff, including onsite sessions in the Singapore Metro area.
• Manage implementation queues, scheduling, content collection, deployment logistics, and time-to-onboarding.
• Collaborate with internal teams to resolve customer pain points and improve onboarding strategies.
• Communicate implementation status, progress, and feedback to internal stakeholders and external partners.

Requirements

• At least 1 year of professional experience in customer support, implementation, or hospitality.
• Experience training and guiding non-technical customers in using software solutions.
• Foundational understanding of restaurant operations and workflows.
• Strong organizational and time management skills, including the ability to complete multiple concurrent projects.
• Effective remote communication skills and an engaging, professional virtual training presence.
• Ability to travel extensively in Singapore.
• Fluent English and fluent Mandarin required.

Nice to have

• Hands-on professional experience in a restaurant environment.
• Familiarity with collaboration across Sales, Customer Success, or Billing teams.
• Experience refining or scaling onboarding programs and operational processes.
• Ability to make independent, fact-based decisions in ambiguous situations.
• Degree or equivalent practical experience in a related field.
• Cantonese.

Culture & Benefits

• Global, dynamic work environment with collaboration across multiple time zones; occasional communication outside regular working hours may be required.
• Six company-paid therapy sessions, meditation app subscription, wellbeing speaker series, and related resources.
• One floating day off per year and a company-wide week off.
• Ongoing learning and development opportunities.
• Universal paid parental leave.