Customer Success Manager (AI)

Location: New York City (primary), Denver, Chicago, Singapore, London, San Francisco, Austin, or Los Angeles; 5 days in person

Company

hirify.global builds AI agents for complex end-to-end work used by financial institutions and Fortune 500 companies.

What you will do

• Own customer outcomes and serve as the primary contact for enterprise accounts from signature through renewal.
• Lead customer deployments, kickoffs, integrations, and coordination with IT and InfoSec to reach production.
• Run onboarding sessions and workshops covering agent use across email, Teams, Excel, Word, and PowerPoint.
• Monitor adoption, replicate successful use cases, and expand pilots into firmwide deployments.
• Identify account risks, support renewals and upsells with AEs, and translate customer feedback into product input.
• Build onboarding playbooks, health metrics, and scalable customer support processes.

Requirements

• 2+ years of experience in customer success, account management, implementation, or consulting, including ownership and growth of enterprise accounts.
• Strong customer focus with consistent follow-up and ownership of customer outcomes.
• Technical fluency, including the ability to learn software quickly and work through integrations, security questions, and edge cases with engineers.
• Ability to communicate credibly with analysts, operators, and executives and quickly learn a new domain.
• Commercial mindset, including responsibility for renewals and account expansion.
• Resourcefulness and ability to move quickly, use available networks, and solve problems without an established playbook.

Nice to have

• Early-stage startup experience.
• Experience deploying AI, developer tools, or enterprise software.

Culture & Benefits

• Full-time, 5-day in-person commitment.
• Health and dental insurance.
• Monthly wellness stipend.
• 401(k) matching.
• Competitive salary and equity.