Customer Success Manager - Fleet Management

Location: GB

Company

hirify.global is a publicly traded logistics and supply chain technology company providing cloud-based solutions to more than 26,000 customers worldwide.

What you will do

• Own the post-sale customer journey for fleet customers and build strategic relationships.
• Protect recurring revenue through proactive account management, risk identification, and renewal planning.
• Develop success plans and demonstrate improvements in fleet efficiency, utilisation, service, and costs.
• Increase product adoption and executive engagement across strategic accounts.
• Identify expansion opportunities and develop customer references, case studies, and advocacy.
• Coordinate Sales, Product, Support, and Professional Services to deliver customer outcomes.

Requirements

• Proven success in Customer Success, Account Management, or commercially accountable customer-facing roles.
• Experience retaining and growing complex SaaS or enterprise technology accounts.
• Understanding of fleet, logistics, transport, or supply chain operations.
• Strong commercial judgement, stakeholder management, and executive communication.
• Ability to use customer and operational data to identify risks, demonstrate ROI, and drive improvements.
• Experience managing renewals, success plans, escalations, and growth opportunities.

Nice to have

• Knowledge of route optimisation, fleet execution, telematics, delivery visibility, or fleet safety solutions.

Culture & Benefits

• Transparent, accountable, metrics-driven culture focused on continuous improvement.
• Ownership and visibility through management of strategic accounts and collaboration with senior stakeholders.
• Career growth in fleet management technology within a global logistics technology organisation.
• Opportunity to influence Fleet Customer Success across EMEA.
• Remote and flexible work hours, competitive compensation, benefits, work-life balance, and a collaborative environment.

Hiring process

• Interviews include a mix of in-person and virtual stages.
• Virtual interviews use Microsoft Teams and are recorded and transcribed; AI tools may support notetaking, summarisation, and internal training but are not used for recruitment decisions.
• Applicants with approximately 70% of the listed qualifications are encouraged to apply.