Account Manager (AI)

Location: Onsite in London, San Francisco, or New York; strong in-person culture with 4 days/week

Company

hirify.global provides data infrastructure for Physical AI and enterprise customers, supporting autonomous vehicles, robotics, healthcare, sports, and other AI applications.

What you will do

• Own and grow a portfolio of strategic North American customer accounts, driving adoption, expansion, and long-term value.
• Build trusted relationships with ML, data, engineering, operations, and executive stakeholders.
• Understand technical roadmaps, identify expansion opportunities, and drive upsells, cross-sells, and multi-team rollouts.
• Partner with Customer Success, Product, and Engineering to deliver customer outcomes and communicate customer insights and feature requests.
• Lead account planning, QBRs, growth strategies, pipeline management, and revenue forecasting in HubSpot.
• Help build the post-sales and expansion playbook for North America.

Requirements

• 2–5 years of experience in engagement management, account management, customer success, or a post-sales commercial role within B2B SaaS or technology.
• Proven success owning and growing a book of business and meeting or exceeding net revenue retention or expansion targets.
• Experience managing mid-to-large ACV accounts valued at $50K–$250K+ across multi-stakeholder organizations.
• Confidence engaging with technical buyers, including ML engineers, data scientists, engineering leads, and CTOs, and translating their needs into commercial outcomes.
• Experience with structured account planning, QBR delivery, and pipeline forecasting using HubSpot, Salesforce, or similar CRM tools.
• Ability to build strong customer relationships and solve customer problems.
• Comfort working in a fast-moving, high-growth startup or scale-up environment.
• Willingness to help shape the NYC office and build a new customer relationship function.

Nice to have

• Experience working in a high-growth startup or scale-up environment.
• Exposure to developer tools, data infrastructure, or ML/AI platforms.

Culture & Benefits

• High-agency, urgent, pragmatic, and self-aware working culture with substantial ownership.
• Competitive salary, commission, and meaningful equity.
• Four-day-per-week in-person culture, daily team lunches and dinners, and frequent travel across the U.S., London, and Europe.
• Flexible PTO, 18 paid vacation days in the U.S. plus federal holidays, and bi-annual company offsites and monthly socials.
• Annual learning and development budget and comprehensive health, dental, and vision coverage.
• Accelerated growth opportunities in a rapidly scaling company.