Customer Success Manager (London)

Location: London, United Kingdom

Company

hirify.global provides a flexible platform combining relational databases, custom applications, automations, and AI to help organizations build business applications and workflows without off-the-shelf software.

What you will do

• Own post-sales relationships for an enterprise customer portfolio from onboarding through renewal.
• Drive onboarding plans that launch primary workflows within 90 days with governance and best practices in place.
• Build success plans focused on AI adoption, business outcomes, operational efficiency, adoption, retention, and expansion.
• Lead Executive Business Reviews and data-driven value reviews covering ROI, risk, growth, and account health.
• Deliver customer enablement, including hirify.global 101, feature sessions, AI and MCP workshops, and hands-on build sessions.
• Guide governance, workflow consultations, stakeholder orchestration, expansion qualification, account documentation, and customer feedback for Product, Marketing, and AI roadmap development.

Requirements

• 5+ years of experience in enterprise customer success, account management, solutions consulting, or technical account management, including experience supporting B2B SaaS or workflow automation platforms.
• Track record of delivering measurable customer results through onboarding, adoption, retention, and expansion.
• Experience owning multi-stakeholder enterprise relationships as the primary customer contact.
• Technical fluency with workflow automation, integrations, data, and practical AI applications in customer workflows.
• Strong teaching, facilitation, storytelling, presentation, success planning, business review, and platform-to-outcome mapping skills.
• Organization and attention to detail, with the ability to prioritize across a large customer portfolio.
• Ability to partner with Account Executives, Renewals, Support, and Services on shared accounts.
• Team-oriented, self-starting, and comfortable operating while the operating model is still being refined.

Nice to have

• Experience with no-code or low-code platforms, workflow automation tools, or AI-driven SaaS products.
• Background in management consulting, product management, or enterprise technology solution architecture.
• Experience designing AI-powered workflows or using LLMs to improve customer operations.
• Familiarity with data visualization and analytics tools for quantifying customer value.
• Understanding of enterprise governance, change management, and SaaS security frameworks.
• French or German language skills; bilingual ability is welcome but not required.

Culture & Benefits

• Customer Success operates across Sales, Product, and Marketing teams.
• Customer Success Managers join either the Scaled or High Touch team based on experience and business needs.
• Cross-functional collaboration with Account Executives, Renewals, Support, Services, Product, and Marketing is central to the role.

Hiring process

• The interview process determines whether the Scaled or High Touch team is the best fit.