Customer Strategy Manager (SaaS)

Location: Hybrid, 4 days per week in the Central London office; monthly to quarterly travel may be required depending on the assigned client portfolio.

Salary: £60,000–£70,000 per year, plus potential annual bonuses, short- and long-term incentives, and team-specific awards.

Company

hirify.global is a connected commerce platform that provides market insights, revenue metrics, behavioral analysis, and autonomous functionality to innovative brands.

What you will do

• Build customer relationships and understand customer goals, objectives, and challenges.
• Conduct regular business reviews, present insights, discuss progress, address concerns, and identify opportunities.
• Develop and execute customer success plans to achieve customer goals.
• Collaborate with cross-functional teams to improve customer experience and drive growth.
• Represent customer needs internally and monitor customer health to proactively address issues, satisfaction, and retention risks.

Requirements

• Bachelor’s degree in a relevant field.
• 4–5 years of experience in customer success or account management, preferably in a B2B SaaS environment, and/or 3+ years in a relevant customer-facing role at a top management consulting or investment banking firm.
• Strong analytical skills, including experience analyzing customer data and providing improvement-driving insights.
• Strong proficiency with Excel for uncovering insights and PowerPoint for organizing and presenting findings through logical storytelling; proficiency in Microsoft Outlook is also required.
• Strong communication and interpersonal skills for navigating complex customer engagements.
• High emotional intelligence and the ability to build relationships and influence stakeholders at all organizational levels.
• Passion for customer satisfaction, strong problem-solving and detail-orientation skills, and the ability to work in a fast-paced environment while maintaining focus on primary goals.
• Ability to travel monthly to quarterly depending on the assigned client portfolio.

Nice to have

• Experience manipulating data with SQL or similar technologies.
• Experience in a startup, retail, digital advertising, or e-commerce environment.
• Proficiency in Italian, German, French, and/or Japanese.

Culture & Benefits

• Hybrid work arrangement with four days per week in the Central London office.
• Benefits and perks package designed to support employees’ current and future work.
• Pay transparency and compensation that may vary based on job-related knowledge, skills, experience, location, and performance.
• Potential annual bonuses, short- and long-term incentives, and team-specific awards.
• Commitment to a diverse and equal-opportunity workplace.