Customer Success Manager (AI)

Location: Hybrid in the NYC area or Northern VA/DC area

Annual on-target earnings: $100,486–$147,454, consisting of base salary and annual commission target; company equity is also available.

Company

hirify.global provides an AI-powered intelligence platform that detects emerging risks, events, and threats from public data across text, images, video, audio, and sensor data in more than 150 languages.

What you will do

• Serve as a platform expert and optimize value across a portfolio of enterprise accounts.
• Support users and business development efforts in the Corporate Risk vertical.
• Learn client missions and operational processes to integrate hirify.global into workflows and recommend best practices.
• Collect customer feedback and communicate product recommendations to engineering and product teams.
• Develop account insights covering use cases, decision-making, budget cycles, and renewal requirements.
• Navigate and influence users, influencers, and budget decision-makers throughout the buying process.

Requirements

• Bachelor’s degree or equivalent relevant experience in a related field.
• 6–8+ years of enterprise software or SaaS customer success/account management experience with a demonstrated track record of success.
• Experience providing product support at the user level.
• Self-motivation and the ability to manage multiple competing priorities in a fast-paced environment.
• Strong attention to detail, organizational skills, and focus on delivering a high-quality client experience.

Nice to have

• Knowledge of publicly available information and social media analysis for enterprise organizations, including corporate security, risk, or crisis management.
• Cyber experience.

Culture & Benefits

• Flexible work arrangements and offices worldwide supporting collaboration.
• Generous paid time off and sick leave.
• Professional development funds, manager development programming, and employee resource groups.
• Mission-driven, inclusive culture focused on equity, empathy, and positive social impact.
• Competitive benefits package supporting employee health and well-being.