Customer Success Manager, Strategic - North America (Data Analytics)

Location: Austin; other location: Remote US. Hybrid and remote work options are available with flexible hours.

Company

hirify.global provides an intuitive, open-source data analytics platform that helps organizations turn data into insights and make better decisions.

What you will do

• Guide named large-enterprise customers through onboarding, user and administrator enablement, adoption, and integration of hirify.global into daily workflows.
• Translate usage and adoption into measurable business outcomes, align success metrics, and run structured check-ins and business reviews.
• Build relationships with executive sponsors and stakeholders across complex, multi-business-unit organizations.
• Identify risks and growth opportunities, support expansion with Account Executives, and drive predictable renewals through structured planning.
• Manage escalations with Support and Product, communicate customer feedback, and coordinate with Sales Engineering, Professional Services, and partners.

Requirements

• 7–8+ years of experience in customer success, account management, or technical consulting with enterprise software customers, including ownership of renewals and expansion.
• Proven experience building relationships with VP- and C-level sponsors in large, complex organizations.
• Technical credibility with data analytics or ETL tools, including the ability to discuss workflows, deployment, and governance with practitioners and IT.
• Ability to translate product capabilities into business outcomes and connect usage and adoption to measurable results.
• Ability to bring clarity and discipline to onboarding, success planning, and ongoing customer engagement.
• Ability to build trust across practitioners, stakeholders, and executive sponsors while navigating complex organizations.
• Ability to identify risks early, act on signals, and drive momentum.
• Ability to collaborate closely with Account Managers, Sales Engineers, and technical teams.

Culture & Benefits

• Purpose-driven work helping organizations use data to make better decisions.
• Exposure to a diverse customer base ranging from mid-market companies to global enterprises across industries.
• Autonomy in managing accounts combined with collaboration with an experienced team.
• International learning environment with exposure to data analytics, AI, and customer success best practices.
• Hybrid and remote work options with flexible hours.
• Subsidized gym memberships and sports offerings in selected locations.