Customer Success Manager - West Coast (AI Cybersecurity)

Location: US - Remote; fully remote position for US-based candidates

Base salary: $130K–$140K per year + 20% performance bonus

Company

hirify.global provides AI-driven cybersecurity and real-time bot and cyberfraud protection for websites, applications, and APIs through a multi-layered AI platform supported by a 24/7 security operations center.

What you will do

• Own post-sale success for large enterprise accounts and act as the primary business owner of customer relationships.
• Build trusted relationships with senior stakeholders, align customer goals with platform capabilities, and advise on measurable success strategies.
• Drive product adoption, value realization, renewals, expansion opportunities, and customer advocacy.
• Monitor account health, identify risks and opportunities, and execute mitigation and success plans.
• Lead escalations and coordinate Product, Marketing, Support, and Sales to resolve critical issues and improve customer outcomes.
• Run structured business reviews, quantify ROI, and represent the customer voice in product and operational decisions.

Requirements

• 5+ years of experience in Customer Success Management.
• Strong business acumen and ability to connect customer goals with measurable outcomes and platform value.
• Ability to turn complex challenges into clear, actionable plans and drive execution across teams.
• Proven ability to engage and influence senior stakeholders through data, insights, and clear communication.
• Executive presence, strong cross-functional leadership, and ability to build trust in complex customer environments.
• Highly organized, effective at prioritization, and comfortable operating in a fast-paced, evolving environment.
• Data-driven, collaborative, resourceful, and capable of building processes in a scaling organization.
• Passion for exceptional customer experiences and long-term, value-based relationships.

Nice to have

• Experience in cybersecurity and/or SaaS environments.

Culture & Benefits

• Fully remote work for US-based employees, with a $500 home workspace stipend.
• Medical, dental, and vision insurance options, plus 401(k) eligibility and matching.
• 27 PTO days and 12 national holidays.
• Paid parental leave following birth or adoption, subject to local policy.
• Professional learning and development investment, virtual and onsite events, workshops, and an annual company offsite.

Hiring process

• Initial conversation with the Talent Acquisition Manager.
• Meeting with the Chief Customer Care representative, followed by a case study and team review.
• Final one-on-one meeting with the CEO and Co-Founder.