Customer Success Manager (AI Products - MCP Manager)

Location: Hybrid in New York, NY, with 2–3 days per week in the office.

Annual base salary: $100,000–$124,000; OTE: $125,000–$155,000.

Company

hirify.global provides consent management and AI governance products, including MCP Manager, a platform for managing Model Context Protocol connections between AI agents and business systems.

What you will do

• Own post-sale onboarding, adoption, support, renewals, and expansion for MCP Manager customers.
• Build success plans, run customer check-ins and business reviews, and demonstrate measurable value.
• Manage inbound support, coordinate technical escalations, and keep customers informed through resolution.
• Create customer health scoring, identify at-risk accounts, and lead proactive retention efforts.
• Capture customer feedback, coordinate prioritization with product and engineering, and close the feedback loop.
• Develop advocacy programs, repeatable processes, and playbooks for scalable customer success.

Requirements

• 3+ years of experience in customer success, account management, or a similar customer-facing role at a B2B SaaS company.
• Experience owning renewals, retaining customers, and growing accounts.
• Technical fluency sufficient to explain software integrations, conduct product walkthroughs, and handle configuration questions with technical colleagues.
• Clear written and verbal communication with administrators, CTOs, and security leaders.
• Strong organization and ability to manage multiple accounts, support requests, and internal projects.
• Uses AI assistants and agents and is curious about enterprise AI adoption.
• Comfort working in an early-stage, category-creation environment where processes are still being developed.

Nice to have

• Experience with security, developer tools, data infrastructure, or AI software, or hands-on familiarity with AI agents or Model Context Protocol.
• Experience building customer health scoring, onboarding programs, or other customer success processes from scratch.

Culture & Benefits

• Hybrid workplace with flexible working hours and workcation options subject to company policy.
• 401(k) contribution with employer match, health insurance, commuter allowance, and 18 paid vacation days.
• Personal development budget, job-related language courses, and online wellness sessions.
• Team events, cross-department initiatives, and in-person and virtual company gatherings.
• Office refreshments and a collaborative international work environment.