Desktop Support Analyst II

Location: On-site in Santa Monica, CA; Monday–Friday, first shift, 8a–5p PST. Other listed location: Oakbrook Terrace, Illinois, United States.

Pay rate: $29 per hour.

Company

hirify.global provides enterprise account and technical support services focused on reliable end-user and endpoint operations.

What you will do

• Resolve complex hardware, software, account, incident, task, and service-request issues while meeting SLA targets.
• Install, deploy, maintain, update, and troubleshoot PCs, laptops, software, scanners, printers, peripherals, and endpoint environments.
• Support internal customers face-to-face, by phone, and through chat; analyze requests, incident trends, recurring problems, and errors.
• Track tickets, coordinate with third-party vendors and technicians, and order or replace hardware components.
• Create and maintain knowledge-base articles, procedures, user manuals, and self-service documentation.
• Assist and mentor Level I and Associate Desktop Support Analysts.

Requirements

• Bachelor’s degree in computer science, IT, or a related field, or four years of equivalent work experience.
• A+ Certification.
• In-depth knowledge of PCs and peripherals and intermediate to advanced hardware and software troubleshooting skills.
• Familiarity with ITIL, change management, and root cause analysis.
• SharePoint experience, preferably with O365, and working knowledge of Microsoft 365.
• Strong written and verbal communication, sound judgment in technical advice and problem resolution, teamwork, prioritization, deadline management, attention to detail, and customer focus.
• Successful completion of a background check and a valid driver’s license with an acceptable driving record.

Nice to have

• Network+ Certification.
• Experience as a Desktop Support Analyst I.
• Mobile device support experience.

Culture & Benefits

• Medical, dental, vision, life insurance, FSA, HSA, and pet insurance.
• 401(k) with company match and a paid “You Pick a Day” holiday.
• Professional development through certifications, training, and advancement opportunities.
• Collaborative, respectful, and team-oriented work environment guided by the L.O.V.E. philosophy.