Desktop Support Technician, Enterprise Technical Services

Location: Onsite in Mesa, Arizona, USA 85212

Salary: $62,000 base pay annually

Company

hirify.global develops and supplies technologies, equipment, and services for the construction, mining, forklift, industrial, and forestry markets, with more than 64,000 employees operating in over 140 countries.

What you will do

• Provide first-line support for desktops, laptops, mobile devices, printers, and other peripherals.
• Troubleshoot operating systems, office applications, company-specific tools, and networking issues.
• Install, upgrade, and configure hardware and support system rollouts, upgrades, and routine maintenance.
• Respond to requests through help desk tickets, phone calls, and in-person support.
• Escalate complex issues to senior support staff or system administrators.
• Document issues and solutions and ensure compliance with IT policies and security standards.

Requirements

• High school diploma or equivalent.
• Two or more years of experience in IT support, help desk, or a related technical role.
• Basic knowledge of Windows 10 and 11 client operating system environments.
• Familiarity with Microsoft Office Suite, Office 365, and common business applications.
• Basic understanding of networking concepts, including IP, DNS, and DHCP.
• Strong problem-solving and troubleshooting skills.

Nice to have

• Associate’s or Bachelor’s degree in IT or a related field.
• Relevant certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician.

Culture & Benefits

• Diverse and inclusive work environment focused on collaboration, ambition, perseverance, and authenticity.
• Medical, dental, vision, HSA, and wellness benefits.
• 401(k) and/or employee savings programs.
• Vacation, designated holidays, employee and family assistance programs, disability benefits, and life insurance.
• Employee learning and development programs.