IT Support Engineer (Desktop & Linux)

Location: Boston, MA, US; hybrid. Ability to travel from Boston to Maryland monthly is required.

Salary: $75,000–$90,000 per year, depending on experience.

Company

hirify.global develops quantum error correction technology in partnership with quantum hardware providers and government agencies to advance fault-tolerant quantum computing.

What you will do

• Set up new starters with hardware, accounts, and system access; manage IT assets and hardware delivery.
• Provide first-line support for Windows, macOS, and Linux devices, meeting software, conferencing equipment, printers, and end-user applications.
• Log and manage requests in the IT support platform, monitor progress, escalate issues, and communicate clearly with technical and non-technical users.
• Support onboarding and IT setup for the new US headquarters in Maryland and provide follow-the-sun support for users in other regions.
• Help implement cybersecurity policies, promote secure user behavior, and participate in internal incident response.
• Support IT strategy, MSP coordination, hardware refreshes, office and network upgrades, storage and backup initiatives, procurement, and vendor evaluations.

Requirements

• Proven experience in an IT support, service desk, or technician role.
• Strong troubleshooting skills across Windows and macOS; Linux familiarity with willingness to learn.
• Experience using an IT ticketing system to monitor progress, identify delays, and escalate issues.
• Clear communication with technical and non-technical users and experience writing concise documentation.
• Strong organization, prioritization, customer service, and problem-solving skills.
• Curious, proactive, eager to learn, calm under pressure, and able to work independently and within a small team.
• Ability to travel between Boston and Maryland monthly.

Nice to have

• Experience coordinating with external MSPs or vendors.
• Basic Linux system administration knowledge.
• Knowledge of Confluence, Jira, and Slack.

Culture & Benefits

• Hybrid support for colleagues in offices, hybrid work, and fully remote work.
• Annual bonus plan, private medical insurance, life insurance, and 401K contributions.
• Equity, generous paid time off, and enhanced family leave.
• Diverse environment with specialists in software, hardware, quantum information theory, physics, and mathematics, representing more than 20 nationalities.
• Learning events, training, and conference budgets supporting individual, team, and company development.

Hiring process

• Upload a resume and covering letter through the application page.
• The covering letter should explain the motivation for applying and the skills and experience relevant to the role.
• Applications are reviewed as received and interviews begin when suitable applications are identified; there is no closing date.