Head of Customer Success (AI)

Location: Remote, United States. hirify.global has a remote-first model with occasional in-person events, usually no more than a few times a year. Employees may work from home or company-paid co-working spaces. hirify.global is currently unable to hire in Quebec Province, Northern Ireland, or Hawaii.

Salary: $194K–$291K, plus bonus and 25% CBP.

Company

hirify.global provides compensation intelligence through market data and AI-powered technology, including the Ascent, JobNav, and Paycycle solutions.

What you will do

• Lead a growing Customer Success organization of Directors, Managers, and Customer Success Managers.
• Drive ongoing customer adoption and value realization.
• Align customer stakeholders around compensation intelligence and business outcomes.
• Lead customer renewal efforts and strengthen the customer experience.
• Support hirify.global’s mission of fair and transparent pay.

Requirements

• Experience leading a customer success organization.
• Ability to lead Directors, Managers, and individual Customer Success Managers.
• Ability to drive customer adoption, value realization, stakeholder alignment, and renewals.

Culture & Benefits

• Remote-first work model with flexible work-from-home or co-working arrangements.
• Occasional in-person collaboration events, usually no more than a few times a year.
• Flexible paid time off and 14 paid company holidays.
• Medical, dental, life, vision, disability, HSA, and FSA benefits; insurance coverage is provided up to 100% by hirify.global.
• 401(k) with an immediately vested company match, 16 weeks of paid parental leave, and an annual remote work stipend.
• Learning and development opportunities, continuous feedback, executive leadership exposure, Employee Resource Groups, and sponsored volunteer hours.