Enterprise Customer Success Manager (AI)

Location: New York City-based; hybrid schedule with one day per week in the Dumbo, Brooklyn office; periodic travel required.

Base salary: $150,000–$160,000 annually, plus a 25% variable component and approximately $200K total on-target earnings.

Company

hirify.global is a generative AI design platform helping fashion brands and retailers accelerate creative workflows and product development from concept to market-ready assets.

What you will do

• Own strategic enterprise accounts, including $1B+ retailers and global consumer brands, from post-sale through expansion and renewal.
• Build account plans with adoption milestones, executive engagement cadences, and measurable ROI frameworks.
• Drive AI adoption across complex, matrixed organizations by building champions, navigating change resistance, and managing workflow transformation.
• Lead executive business reviews with VP- and C-suite stakeholders, translating usage data and workflow metrics into business narratives.
• Identify expansion opportunities, monitor account health, and resolve churn risks in partnership with Account Executive, Product, Engineering, and Marketing teams.
• Advise customers on AI-assisted creative workflows and represent hirify.global at customer sites and industry events.

Requirements

• 3–5+ years of experience in Customer Success, Strategic Account Management, or a related enterprise-facing role at a SaaS or AI company.
• Demonstrated success growing and retaining accounts for $1B+ retailers or global consumer brands, with direct VP- and C-suite stakeholder engagement.
• Experience driving AI or enterprise software adoption in complex, matrixed organizations and managing change resistance.
• Strong commercial judgment, including ownership of retention and expansion targets and the ability to communicate ROI to CFO and Creative Director audiences.
• Polished, concise, executive-level communication skills.
• Must be based in New York City and able to work from the Dumbo, Brooklyn office one day per week.

Nice to have

• Experience in fashion, apparel, luxury, creative, or design industries.
• Experience with generative AI tools, creative technology platforms, or AI workflow enablement.
• Familiarity with PLM, DAM, or retail technology ecosystems such as Centric, Bynder, or Contentful.
• Experience with global brand portfolios or multi-brand holding companies.

Culture & Benefits

• Owner-oriented, solution-focused culture with strong customer obsession and attention to detail.
• AI-first working environment focused on improving creative and operational workflows.
• Annual discretionary professional development stipend and growth opportunities.
• Unlimited PTO, health, dental, and vision insurance, plus equity options.
• Annual company offsite and a supportive remote-oriented culture, with the role requiring weekly office attendance.