Customer Success Manager (AI)

Location: Remote - US

Salary: USD 128,000–166,900 annually for remote locations; compensation may vary by work location, skills, and experience. Other locations may have an on-target earnings range of $128,000–$166,900 USD.

Company

hirify.global provides a flexible platform combining relational databases, custom applications, automations, and AI to help organizations build business applications and workflows. More than 500,000 organizations use hirify.global, including 80% of the Fortune 100.

What you will do

• Own post-sales relationships for an enterprise customer portfolio from onboarding through renewal.
• Drive onboarding plans so primary workflows launch within 90 days with governance and best practices in place.
• Build success plans focused on AI adoption, business outcomes, operational efficiency, and measurable ROI.
• Lead Executive Business Reviews, value reviews, enablement sessions, AI and MCP workshops, and workflow consultations.
• Monitor account health, adoption, risks, renewals, and expansion opportunities while maintaining quarterly account records.
• Represent customer feedback internally and develop scalable frameworks, AI-enabled health insights, and playbooks.

Requirements

• 5+ years of experience in enterprise customer success, account management, solutions consulting, or technical account management supporting B2B SaaS or workflow automation platforms.
• Demonstrated results in customer onboarding, adoption, retention, and expansion.
• Experience owning relationships with multi-stakeholder enterprise accounts as the primary customer contact.
• Technical fluency in workflow automation, integrations, data, and practical AI applications.
• Strong teaching, facilitation, storytelling, presentation, success planning, business review, and customer-outcome mapping skills.
• Ability to manage a large portfolio with strong organization, attention to detail, and prioritization.
• Ability to partner with Account Executives, Renewals, Support, and Services.
• Team-oriented, self-starting approach and comfort operating within an evolving motion.

Nice to have

• Experience with no-code or low-code platforms, workflow automation tools, or AI-driven SaaS products.
• Background in management consulting, product management, or enterprise solution architecture.
• Experience designing AI-powered workflows or using LLMs to improve customer operations.
• Familiarity with data visualization and analytics tools for quantifying customer value.
• Understanding of enterprise governance, change management, and SaaS security frameworks.

Culture & Benefits

• Customer Success operates across Sales, Product, and Marketing, with Scaled and High Touch teams determined by experience and business needs.
• Total compensation includes benefits and may include incentive compensation.
• Remote work is available within the US, with compensation varying by work location.

Hiring process

• The appropriate Customer Success team placement will be discussed during the interview process.