Senior Manager of Customer Journey Programs

Location: Remote (U.S.), with occasional travel

Company

hirify.global develops software solutions and customer experiences for business customers.

What you will do

• Design customer lifecycle programs covering onboarding, adoption, education, health recovery, renewal readiness, expansion, and win-back.
• Define segmentation, triggers, decision trees, timing, sequencing, escalation paths, and success criteria for each journey.
• Create customer-facing messaging, AI prompts, in-product guidance, and communications.
• Partner with Customer Engagement Operations, the Post-Sale GTM Engineer, Product, Marketing, and Customer Success to launch and monitor programs.
• Measure outcomes, test new approaches, learn from customer behavior, and continuously improve lifecycle performance.

Requirements

• 4–7 years of experience building lifecycle programs, digital customer success, product growth, lifecycle marketing, or Customer Success Operations in B2B SaaS.
• Strong understanding of customer journeys, decision logic, experimentation, and continuous optimization.
• Strong writing skills and experience creating authentic, helpful customer-facing communications.
• Comfort working across CRM, customer success, and automation platforms.
• Interest in using AI to make customer experiences more relevant, responsive, and scalable.

Culture & Benefits

• Remote work from the U.S. with occasional travel.
• Opportunity to shape a modern, scalable Customer Success model used by thousands of customers.
• Lifecycle programs are treated as products and continuously improved through measurement and experimentation.