Associate Client Success Manager (B2B)

Location: Chicago, United States; hybrid model requiring 3 days per week in the office

Base salary: $54,400–$68,000 in Illinois; uncapped commission with a $64,000–$80,000 OTE range.

Company

hirify.global provides corporate meal programs for organizations, including individual orders, group orders, catering, and event-based services.

What you will do

• Own a book of business and revenue objectives for several hundred corporate clients across ongoing, seasonal, and one-time programs.
• Prioritize accounts, identify upsell and cross-sell opportunities, and grow client budgets, office locations, business segments, and other use cases.
• Partner with Sales to onboard new clients, understand stakeholder goals, and set accounts up for long-term success.
• Train client administrators, monitor performance, triage order issues, and resolve dissatisfaction with manager support.
• Manage client communication through email, virtual meetings, and calls; maintain accurate activities, opportunities, and risk cases in Salesforce.
• Own renewals with manager support and collaborate with Marketing, Operations, Product, Finance, and Revenue Operations.

Requirements

• 1–3 years of experience in B2B account management, sales, or client success.
• Experience upselling or cross-selling new and existing business against a quota or growth metric.
• Ability to analyze trends, data, and patterns to identify opportunities within a book of business.
• Strong communication, attention to detail, and ability to de-escalate and resolve client complaints in high-stress situations.
• Ability to work effectively with cross-functional internal teams and partner with Sales.
• Technical competence, aptitude for learning new systems, and willingness to implement feedback quickly.
• Ability to adapt to rapid change and thrive in a fast-paced environment.
• Some travel may be required.

Nice to have

• Bachelor’s degree.
• Experience with Google Suite and client success tools such as ChurnZero, Gainsight, or Salesforce.

Culture & Benefits

• Hybrid work with at least 3 days per week in the office; employees may work from the office up to 5 days per week.
• Competitive compensation with uncapped commission, equity, and a 401(k).
• Medical, dental, and vision plans; company-paid short- and long-term disability coverage; paid time off and sick leave.
• Paid parental leave, discounted meals, and exclusive perks across the hirify.global family of brands.
• Diversity, equity, and inclusion are part of the hiring approach; employment eligibility is confirmed through E-Verify.

Hiring process

• Interview scheduling and candidacy information will be sent by email or text.
• Interview accommodations can be requested from the recruiter.