Senior Client Success Manager - Activation (P4663)

Location: Cincinnati, OH or Chicago, IL. 5-day in-office work schedule required.

Salary: USD 75,000–110,000 per year, plus eligibility for variable compensation.

Company

hirify.global is a retail data science, insights, and media company using first-party retail data from more than 62 million U.S. households to create personalized shopper experiences through insights, loyalty marketing, and retail media advertising.

What you will do

• Serve as a strategic partner and key client contact for a portfolio of CPG clients, managing relationships, media investment planning, and client communications.
• Translate client objectives, KPIs, competitive landscapes, and pain points into integrated activation strategies across Media and Incentives.
• Manage the full activation lifecycle, including kickoffs, timelines, trafficking inputs, campaign execution, in-flight optimization, reporting, and invoicing.
• Monitor campaign pacing, troubleshoot performance issues, and recommend optimizations to achieve client KPIs.
• Develop and present data-driven narratives using campaign results, customer insights, and audience analytics.
• Identify organic growth, cross-sell, and up-sell opportunities across Media and Incentives while collaborating with Sales, Account Management, Media, Insights, and Campaign Operations.

Requirements

• Bachelor’s degree required.
• 4–5+ years of experience in media, incentives, account management, business development, or related digital marketing roles.
• Proven ability to build and maintain strong relationships with internal and external stakeholders.
• Strong strategic thinking skills and experience using data insights to drive performance.
• Experience managing integrated media or incentive-based campaigns.
• Exceptional communication, presentation, storytelling, and client-facing skills.
• Strong project management abilities, including managing multiple campaigns simultaneously.
• High attention to detail, strong organizational and prioritization skills, comfort navigating ambiguity, and a proactive approach to solutions.
• Ability to work independently while collaborating effectively across cross-functional teams.

Nice to have

• Publisher, agency, retail media, or CPG experience.

Culture & Benefits

• Five-day in-office schedule supporting collaboration, alignment, and team connection.
• Medical, dental, vision, wellness, and mental health support.
• 401(k) with Roth option and matching contribution, Health Savings Account matching, AD&D, and supplemental insurance options.
• Five weeks of vacation, seven health and wellness days, three floating holidays, and six company-paid holidays annually.
• Paid maternity, paternity, and family care leave.