Customer Success Manager II (IT Operations)

Location: Hybrid in Tampa, Florida or Austin, Texas; in the office four days per week on Monday, Tuesday, Thursday, and Friday. hirify.global cannot hire for this role within the city limits of Chicago.

Company

hirify.global provides a Unified IT Operations Platform for nearly 40,000 customers in 140+ countries, combining endpoint management, autonomous patching, backup, and remote access.

What you will do

• Manage and grow an individual portfolio of existing customer accounts.
• Act as the primary contact, proactively engaging accounts and building long-term stakeholder relationships.
• Identify, qualify, and develop cross-sell and up-sell opportunities.
• Analyze customer needs, present suitable solutions, and respond quickly to client requirements and escalations.
• Research and document lead information in Salesforce, maintain accurate activity records, and forecast opportunities.
• Monitor market conditions and competitive activity while supporting customer satisfaction and account growth.

Requirements

• Exceptional consultative communication skills, including active listening, influencing, inspiring, projecting confidence, and overcoming objections.
• Strong verbal and written communication skills.
• Ability to advocate for customers, act as a product expert, and guide customers calmly through issues and escalations.
• Proven record of achieving and maintaining sales targets.
• Extensive IT knowledge.
• Experience as an Account Manager managing and owning a portfolio through the customer journey.
• Bachelor’s degree preferred.

Culture & Benefits

• Full-time hybrid work with flexibility needs supported.
• Medical, dental, and vision insurance.
• 401(k) plan.
• Unlimited paid time off.
• Opportunities for growth and advancement.
• This position is not eligible for visa sponsorship.