Senior Customer Success Executive

Location: New York City, USA; hybrid role. U.S. hires must be authorized to work in the United States.

Company

hirify.global provides verified audience data that helps businesses understand their customers and make faster decisions.

What you will do

• Own the renewal process and retention plan across a portfolio of customer accounts.
• Manage relationships with users and decision-makers, helping customers achieve business goals and realize value from hirify.global products.
• Deliver client onboarding, product training, user support, success plans, and training guides and videos.
• Identify growth and expansion opportunities, collaborating with Hybrid Account Executives on account plans.
• Monitor usage, churn, retention rate, NPS, and other performance indicators; proactively address engagement risks.
• Maintain account administration and Salesforce activity records while collaborating with revenue, product, marketing, and channel teams.

Requirements

• At least two years of experience in Customer Success or an equivalent client-facing role, including customer renewals experience.
• Strong organization, multitasking ability, analytical skills, and attention to detail.
• Ability to turn data into clear stories and present with confidence.
• Genuine interest in working with and helping people; ability to build strong relationships with colleagues.
• Ability to work autonomously, improve ways of working and processes, and adapt across different responsibilities.
• Bachelor’s Degree or equivalent practical experience.

Nice to have

• Experience with market research or audience profiling data at an agency, media publisher, advertiser, or marketing research firm.
• Experience working for a B2B technology platform.
• Experience using Salesforce, live chat software, and product analytics tools.

Culture & Benefits

• High-tempo environment where change is common and the company is building quickly.
• 25 days of annual leave, paid sick days, and office closures over the holidays.
• Health coverage including dental and vision, plus mental health and wellness support.
• 401(k) matching via Voya, rewards, enhanced parental leave, and carer days.
• Flexitime, early Friday finishes, work-from-anywhere freedom, learning programs, volunteer days, and donation matching.
• Disability Confident employer offering adjustments throughout the hiring process and encouraging applications from underrepresented and marginalised communities.