Customer Success Manager (IT Services)

Location: Hybrid in Columbus, Ohio, USA; the role includes on-site client visits.

Salary: $55,000–$86,000 base annually, excluding commission.

Company

hirify.global provides a broad technology portfolio and supports enterprise clients across industries.

What you will do

• Serve as the primary post-sale contact and trusted advisor for enterprise accounts.
• Develop success plans aligned with client KPIs and drive adoption, satisfaction, and measurable business outcomes.
• Lead cadence calls, executive business reviews, and on-site visits to assess satisfaction and demonstrate value.
• Monitor account health, identify risks, and coordinate mitigation with Sales and Support.
• Drive net revenue retention through expansion, upsell, and cross-sell opportunities with Account Executives.
• Coordinate escalated service resolution and maintain accurate CRM records covering interactions, renewals, and pipeline data.

Requirements

• Bachelor’s degree in Business, Communications, or Information Technology, or an MBA/master’s degree.
• 5+ years of relevant experience.
• Experience with CRM platforms such as Salesforce or equivalent.
• Customer communication and correspondence skills.
• Renewal and retention management experience.
• Microsoft Office/M365 proficiency.
• Account planning and success plan development experience.
• Client relationship management, problem solving, and commercial and financial knowledge.

Nice to have

• Customer success platform experience.
• Data analysis and reporting experience.
• IT services or managed services experience.
• Change management and stakeholder management experience.

Culture & Benefits

• Comprehensive benefits and professional development opportunities.
• Collaborative, high-achiever sales culture.
• Additional compensation may include discretionary merit increases, bonuses, or sales-based variable compensation according to applicable plans.
• Non-US citizens may be required to complete an extensive U.S. government background check and disclose sensitive personally identifiable information.