Senior Customer Success Manager (B2B)

Location: United States; fully remote work available anywhere in the Americas

Salary: $160,000–$240,000 base salary, plus equity

Company

hirify.global is a profitable global platform that enables businesses to send gift cards and money to recipients worldwide.

What you will do

• Own a portfolio of enterprise accounts, conducting strategic business reviews and managing account health to maximize retention and satisfaction.
• Lead end-to-end onboarding for enterprise clients, coordinating cross-functional teams and ensuring successful program launches.
• Drive revenue growth through upsell and cross-sell initiatives, contract negotiations, renewals, and long-term partnerships.
• Represent customer needs internally and collaborate with Product to influence roadmap decisions.

Requirements

• 5+ years of experience in Customer Success or Account Management, including 2+ years focused on enterprise accounts.
• Proven experience managing complex client relationships and delivering measurable retention and expansion outcomes.
• Strong analytical and problem-solving abilities with attention to detail.
• Excellent communication skills and the ability to build rapport at all organizational levels.
• Strategic and execution-focused approach, with the ability to manage day-to-day client needs.
• Empathy toward customers and internal stakeholders.
• Self-motivation, autonomy, and the ability to manage multiple priorities in a fast-paced environment.

Nice to have

• Experience at a high-growth B2B startup.

Culture & Benefits

• Fully remote, high-documentation, low-meeting culture.
• Remote work from anywhere in the Americas.
• 100% covered US health benefits.
• Unlimited paid time off.
• 12–16 weeks of paid parental leave.
• Equity in addition to competitive base pay.