Customer Success Manager (IT SaaS)

Location: Hybrid in Tampa, Florida or Austin, Texas; in the office four days per week on Monday, Tuesday, Thursday, and Friday. hirify.global cannot hire for this role within the city limits of Chicago; candidates outside the city or willing to self-relocate will be considered.

Company

hirify.global provides a unified IT operations platform for endpoint management, autonomous patching, backup, and remote access, serving nearly 40,000 customers in more than 140 countries.

What you will do

• Grow an individual book of business across a portfolio of existing accounts.
• Proactively engage customers and serve as the single point of contact for account-related matters.
• Build stakeholder relationships, identify customer needs, and present solutions that support adoption and satisfaction.
• Develop cross-sell and up-sell opportunities, negotiate contracts, and help customers recognize the value of hirify.global solutions.
• Research and document lead information in Salesforce, accurately forecast opportunities, and communicate opportunity details.
• Monitor market conditions and competitive activity and respond efficiently to customer requirements and escalations.

Requirements

• Exceptional consultative skills, including clear communication, active listening, confidence, inspiration, and objection handling.
• Strong ability to influence and inspire customers as a customer advocate and product expert.
• Polished verbal and written communication skills.
• Resilience and composure when guiding customers through issues and escalations.
• Proven track record of achieving and maintaining sales targets.
• Extensive IT knowledge.
• Experience as an Account Manager owning a portfolio of accounts and guiding customers through their journey.

Nice to have

• Bachelor’s degree.

Culture & Benefits

• Collaborative, kind, and curious work community.
• Full-time hybrid remote work arrangement.
• Medical, dental, and vision insurance.
• 401(k) plan and unlimited paid time off.
• Opportunities for professional growth and advancement.
• Visa sponsorship is not available.