Client Success Manager (B2B)

Location: Chicago, United States. Hybrid work with 3 days per week in the office; in-person client meetings and some travel may be required.

Base salary: $70,400–$88,000 per year in Illinois, with an $88,000–$110,000 OTE range and uncapped commission.

Company

hirify.global supports corporate meal programs and operates the Grubhub corporate platform across a wide range of companies and industries.

What you will do

• Manage and grow a portfolio of corporate clients through retention, upselling, cross-selling, and day-to-day account management.
• Track engagement, satisfaction, revenue, and other client metrics; identify trends and quantify opportunities.
• Build relationships with stakeholders, present program results to senior client leaders, and propose expansion opportunities.
• Partner with Sales on new client launches and opportunities within existing business.
• Handle contract negotiations, educate clients on platform features, and provide tailored recommendations.
• Resolve client concerns, escalate critical issues, and collaborate with Sales, Product, Support, and other internal teams.

Requirements

• 3+ years of experience in a quota-bearing B2B Account Management, Sales, or Client Success role working with a range of clients and industries.
• Bachelor’s degree or equivalent experience.
• Experience upselling or cross-selling existing business against a quota or growth metric.
• Exceptional communication and interpersonal skills, with a professional demeanor.
• Strong problem-solving, multitasking, organizational, and attention-to-detail skills in a fast-paced environment.
• Ability to work cross-functionally, influence without direct authority, and partner with Sales to optimize the client journey and lifetime revenue.
• Experience in client education, product support, stakeholder relationship-building, trend analysis, and opportunity identification.
• Ability to de-escalate client complaints, handle high-stress situations, and use judgment when escalating critical issues.
• Technical competence, aptitude for learning new systems, and working knowledge of CRM systems; Salesforce is a plus.

Culture & Benefits

• Hybrid model with three required office days per week and the option to work in the office up to five days.
• Competitive compensation with uncapped commission and equity.
• 401(k), medical, dental, and vision plans.
• Company-paid short- and long-term disability coverage, paid time off, vacation, and sick leave in compliance with applicable law.
• Paid parental leave, discounted meals, and perks across the hirify.global family of brands.
• Employment eligibility is confirmed through the federal E-Verify program; interview accommodations are available upon request.