Manager, Customer Success (SaaS)

Location: Hybrid remote in Austin, Texas, with four days per week in the office. Other listed locations: Florida, USA and Texas, USA.

Company

hirify.global provides a Unified IT Operations Platform for endpoint management, autonomous patching, backup, and remote access, serving nearly 40,000 customers in 140+ countries.

What you will do

• Hire, lead, mentor, and develop a team of Account Managers; set KPIs, conduct performance reviews, and create development plans.
• Oversee strategic accounts, build executive-level customer relationships, and act as a trusted advisor and escalation point.
• Analyze product usage and customer feedback to improve adoption, reduce churn, and identify customer risks and opportunities.
• Drive renewals, cross-sell, and up-sell opportunities while maintaining regular customer touchpoints.
• Collaborate with Sales, Marketing, Product, Support, and Services to optimize the customer journey.
• Use Salesforce to track activities, forecast opportunities, report performance metrics, and scale account management processes.

Requirements

• 2–3 years of experience as an Account Manager or Customer Success Manager in the B2B SaaS space.
• Direct people leadership experience managing Account Managers or similar customer-facing roles.
• Exceptional consultative communication, active listening, influencing, confidence, and objection-handling skills.
• Strong analytical skills, including identifying root causes and developing solutions quickly.
• Customer-focused approach, strong organization, and effective prioritization.
• Ability to collaborate with cross-functional teams and influence without direct authority.
• Excellent written and verbal communication skills.
• Experience with Salesforce.
• Alignment with hirify.global values: Curiosity, Integrity, Kindness, Humility, and Innovation.

Nice to have

• Experience in the SaaS, cloud, or IT industry.

Culture & Benefits

• Full-time hybrid work with four days per week in the Austin office.
• Collaborative, kind, and curious work environment focused on customer success.
• Medical, dental, and vision insurance, plus a 401(k) plan.
• Unlimited PTO and opportunities for growth and advancement.

Hiring process

• Employment is subject to the standard application and hiring process.
• This position is not eligible for visa sponsorship.