Desktop Technician

Location: Houston, TX, United States; onsite role with local travel up to 25% or as needed

Company

hirify.global is a commercial real estate services firm operating across office, industrial, retail, healthcare, land, and multifamily property markets.

What you will do

• Provide prompt, friendly support by phone, email, chat, and in person.
• Log, categorize, prioritize, and resolve service requests and incidents in ITSM tools.
• Diagnose hardware, software, operating system, network, Office 365, and SaaS application issues.
• Onboard and offboard users in Active Directory and other systems in accordance with compliance policies.
• Identify recurring incidents, document solutions and best practices, and contribute to the internal knowledge base.
• Maintain IT asset inventory, collaborate with other IT teams on complex issues, and complete project assignments.

Requirements

• 1–2 years of experience in an IT support help desk or service desk role.
• Experience with ITSM tools and remote desktop support tools.
• Strong understanding of Windows and macOS operating systems.
• Familiarity with conference room technology.
• Ability to manage multiple tasks with tact, courtesy, strong customer service, and minimal direction.
• Ability to work collaboratively with a team and explain technical issues to non-technical users through excellent written and verbal communication.
• College degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Willingness to work occasional overtime or extended hours for urgent support issues, critical projects, executive requests, or time-sensitive deadlines.

Nice to have

• ITIL v4 Foundation, A+, Network+, or AZ-900 certification.

Culture & Benefits

• Collaborative work environment with opportunities for professional development and meaningful career growth.
• Medical, dental, and vision insurance; pharmacy benefits; HSA and FSA.
• 401(k) plan with company matching, paid time off, and holiday pay.
• Local travel may be required, up to 25% or as needed.

Hiring process

• After submitting the application, complete the Culture Index survey through the email link from notifications@smartrecruiters.com.
• Search for “L2 Helpdesk Technician” in the Culture Index portal and complete the survey within 48 hours, setting aside 10 uninterrupted minutes.