IT Support Technician - Tier II (Microsoft 365)

Location: South Jordan, Utah, United States; applicants must be authorized to work in the U.S.

Company

hirify.global provides cloud-based dealer management software for Powersport, Marine, RV, Trailer, and Golf Car dealerships, supporting sales, parts, service, rentals, payments, accounting, and CRM operations.

What you will do

• Serve as the escalation point for complex hardware, software, connectivity, and end-user support issues.
• Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive, with mailbox, mail flow, licensing, MFA, and conditional access support.
• Troubleshoot Windows, Linux, and Mac endpoints and servers, endpoint deployments, VPN, Wi-Fi, DNS, DHCP, printers, AV, and conference room technology.
• Administer Entra ID and Active Directory accounts, groups, permissions, access reviews, and related policy changes.
• Manage escalated ticket queues, document troubleshooting, coach Tier I technicians, and maintain knowledge base content.
• Support migrations, software rollouts, infrastructure upgrades, equipment lifecycle management, and automation of recurring support tasks.

Requirements

• 3–5 years of experience in help desk, technical support, or IT support, including escalated issue resolution.
• Solid knowledge of Windows operating systems, Windows Server fundamentals, and common business applications.
• Intermediate to advanced Microsoft 365 administration experience covering Exchange Online, Teams, SharePoint, and OneDrive.
• Working knowledge of TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting, and other networking fundamentals.
• Experience administering Entra ID (Azure AD) and/or Active Directory, including user, group, and access management.
• Strong customer service and communication skills, including the ability to explain technical concepts to non-technical users.
• Demonstrated ability to mentor or guide junior team members and manage multiple escalations and priorities.
• Strong problem-solving skills focused on root-cause analysis rather than temporary fixes.
• Authorization to work in the United States is required.

Nice to have

• CompTIA Network+, Security+, Microsoft 365 Certified: Modern Desktop Administrator Associate, or ITIL Foundation certification.
• Experience with endpoint management or MDM tools such as Microsoft Intune.
• Basic PowerShell scripting for routine task automation.
• Experience with ServiceNow, Jira Service Desk, Zendesk, or similar ticketing systems in an escalation or lead capacity.
• Familiarity with basic server administration and virtualization concepts.
• Associate’s or bachelor’s degree in Information Technology or a related field.

Culture & Benefits

• Work in an inclusive environment that values diverse perspectives and individual contributions.
• Support ongoing learning through relevant certifications and training.
• Contribute to onboarding and professional development for junior IT staff.