IT Technician (Austin)

Location: Onsite in Austin, Texas, United States. The role requires access to export-controlled information and U.S. Person status under applicable U.S. law.

Company

Saronic develops autonomous and intelligent platforms for maritime operations.

What you will do

• Provide advanced support for hardware, software, network, desktop, server, printer, and mobile-device issues.
• Troubleshoot escalated technical problems and maintain Windows, macOS, Active Directory, Office 365, and cloud-based services.
• Assist with router, switch, firewall, VPN, and other network configurations.
• Perform software updates, security patches, backups, access-control activities, and other system maintenance.
• Document support tickets, collaborate on migrations and system upgrades, and work with IT, sales, engineering, and product development teams.
• Guide and mentor Tier 1 technicians while maintaining awareness of emerging IT technologies.

Requirements

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• 3+ years of experience in technical support or a similar IT role.
• Proficiency troubleshooting hardware, software, and networking issues.
• Experience with Windows, macOS, Active Directory, Office 365, and cloud services.
• Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN.
• Familiarity with ticketing systems and helpdesk management tools.
• Excellent communication and customer-service skills, with the ability to explain technical issues to non-technical users.
• Strong problem-solving, prioritization, and attention-to-detail skills.
• U.S. Person status is required for access to export-controlled information or items.

Nice to have

• CompTIA A+, Network+, or Microsoft certifications.
• Familiarity with Department of Defense or military-industry projects.
• Knowledge of autonomous systems or maritime technology.

Culture & Benefits

• Full-time onsite work in Austin, Texas.
• Regular work involves sitting at a computer, with occasional standing, walking, reaching, bending, and stooping.
• Occasional lifting and carrying of items weighing up to 20 pounds.
• Reasonable accommodations are provided for qualified individuals with disabilities.