Junior Service Desk Technician

Location: Virginia Beach, VA, United States. Night shifts may be required on a surge, rotational, or as-needed basis.

Company

hirify.global is a full-service travel management company supporting businesses, governments, and personal travelers with travel services, expense management, technology solutions, business intelligence, and vendor negotiations.

What you will do

• Provide tier-one technical support by phone, email, and chat; triage, prioritize, document, escalate, and follow up on tickets through closure.
• Troubleshoot hardware, software, networking, security, printing, VPN, connectivity, email, Microsoft 365, and remote-office issues.
• Provision, configure, image, ship, and inventory computers, monitors, peripherals, software licenses, MFA, remote-management tools, and endpoint-security agents.
• Prepare computing equipment and user profiles for training sessions and coordinate PC setup with the Travel Technology organization.
• Monitor Office 365, DLP, vulnerability, and remote-management alerts; escalate incidents and support continuous improvements and SOP documentation.
• Support NIST 800-171, PCI, PII, and PHI security requirements, including DLP investigations, password changes, and vulnerability escalation.

Requirements

• Bachelor’s degree in computer science or engineering; a high school diploma or associate degree with Microsoft, CompTIA, or Security+ certifications will also be considered.
• Knowledge of Microsoft operating systems and experience troubleshooting issues through resolution.
• Experience with desktop builds, imaging, software, licensing, inventory management, shipping, and new-user provisioning.
• Experience managing Windows desktops, passwords, MFA enrollment, VPNs, Active Directory, and security groups.
• Knowledge of Office 365, including Exchange, Word, Excel, Teams, SharePoint, and Entra/Purview.
• Experience configuring workstations, software, and hardware, plus experience in a customer-facing service role.
• Excellent verbal and written communication, a strong sense of urgency, and a professional, adaptive, respectful, and service-oriented approach.
• Ability to work night shifts when needed and pass a background screening.
• Commitment to consistently meeting the “Excellence beyond Expectation” vision.

Culture & Benefits

• Collaborative work environment focused on supporting employees, clients, and the community.
• Full-time employees working at least 30 hours per week regularly are eligible for benefits and paid leave.
• Benefits include medical, dental, vision, life, disability, critical illness, hospital and accident coverage, HSA and FSA options, and a 401(k) plan.
• Flexible work-life balance, professional development, competitive pay, and performance and recognition programs.
• Hiring preference is given to Seneca or Native individuals; veterans with relevant expertise are encouraged to apply.