IT Help Desk Specialist

Location: Onsite in Vancouver, BC; Saskatoon, SK; Whitehorse, YT; Ventura, CA; or San Luis Obispo, CA

Salary: USD 50,000–83,000 per year

Company

hirify.global and partner firms provide environmental and engineering consulting services across the built and natural environments, with more than 700 professionals in over 20 offices across the U.S. and Canada.

What you will do

• Provide first-line IT service desk and end-user support through ticketing, phone, email, and in-person channels.
• Log, prioritize, troubleshoot, and resolve hardware, software, network access, and user account incidents and service requests.
• Escalate complex technical problems to senior IT staff when required.
• Identify recurring issues, improve support processes, and implement best practices.
• Maintain IT asset inventory, ticket records, and knowledge-base documentation.
• Follow company policies, IT security practices, regulatory requirements, and industry standards.

Requirements

• Diploma or bachelor’s degree in Information Technology or an equivalent qualification.
• 2–4 years of experience in IT service desk, help desk, or end-user technical support.
• Proficiency in Microsoft Office Suite, Microsoft 365, Active Directory, Azure, Windows operating systems, mobile device management, and ticketing or service management tools.
• Strong troubleshooting and time-management skills for handling multiple support requests and deadlines.
• Ability to prioritize tasks effectively and work independently or as part of a team.
• Strong verbal and written communication skills, including the ability to explain technical concepts to non-technical stakeholders at all levels.

Culture & Benefits

• Regular full-time employment in an onsite workplace.
• Work within a multidisciplinary environmental and engineering consulting organization operating across the U.S. and Canada.