Junior Service Desk Technician (Microsoft)

Location: Virginia Beach, VA, United States; full-time onsite role.

Company

CI Azumano Travel, part of hirify.global, provides travel management, traveler support, expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiation services.

What you will do

• Provide tier-one technical support by phone, email, and chat; triage, prioritize, document, escalate, and close service desk tickets.
• Troubleshoot hardware, software, networking, security, printing, VPN, connectivity, email, Microsoft 365, and user access issues.
• Provision, configure, image, ship, inventory, and offboard computers, monitors, peripherals, software licenses, MFA, remote management tools, and endpoint security agents.
• Prepare computing equipment and user profiles for training sessions and coordinate PC setup with the Travel Technology organization.
• Maintain configuration baselines, change management documentation, SOPs, reference materials, alerts, and ticket service-level and customer satisfaction goals.
• Support NIST 800-171, PCI, PII, and PHI security requirements; investigate DLP non-compliance and escalate incidents and vulnerabilities.

Requirements

• Bachelor’s degree in computer science or engineering; candidates with a high school diploma or associate degree plus technical certifications such as Microsoft, CompTIA, or Security+ may be considered.
• Knowledge of Microsoft operating systems and ability to troubleshoot issues through resolution.
• Experience with desktop builds, software and licensing, inventory management, shipping, new-user provisioning, Windows desktop management, password management, and MFA enrollment.
• Experience with Office 365, including Exchange, Word, Excel, Teams, SharePoint, Entra, and Purview.
• Experience with Active Directory, security groups, and VPN management.
• Experience configuring workstations, software, and hardware, as well as experience in a customer-facing service role.
• Ability to work night shifts when needed, including surge, rotational, or as-needed coverage.
• Excellent verbal and written communication, urgency, adaptability, intellectual curiosity, professionalism, respect, enthusiasm, and commitment to the team and mission.
• Ability to pass a background screening and consistently meet the “Excellence beyond Expectation” vision.

Culture & Benefits

• Collaborative work environment focused on supporting employees, clients, and the Seneca Nation community.
• Full-time employees working at least 30 hours per week regularly are eligible for benefits and paid leave.
• Benefits include medical, dental, vision, life, disability, critical illness, hospital and accident coverage, health savings and flexible spending accounts, and a 401(k) plan.
• Competitive pay, flexible work-life balance, professional development, and performance and recognition programs.

Hiring process

• A successful background screening is required.
• Seneca or Native applicants receive hiring preference; veterans with relevant expertise are encouraged to apply.