Technical Support (Miami, FL - ON SITE)

Location: Miami, Florida, United States — on site

Company

hirify.global provides technology services and customer support solutions.

What you will do

• Investigate and resolve complex installation, maintenance, hardware, software, and networking issues.
• Provide on-site field support, including system installation, servicing, repair, operational quality verification, and equipment upgrades.
• Configure PCs and notebooks through imaging, SCCM, and standalone processes, including remote software and hardware installation.
• Support customers with Windows, macOS, iOS, VPN connectivity, printers, phones, and security-related issues.
• Instruct customers on system operation and maintenance and coordinate escalations with appropriate technical teams.
• Analyze system problem trends and prepare technical reports while acting as a customer liaison.

Requirements

• At least 1 year of field support experience.
• Experience with ticket and asset management.
• Strong hardware and software installation, support, and troubleshooting skills.
• Experience supporting Windows 10 and 11, macOS, and iOS.
• Experience with network printers, HP configuration, consumable swaps, and equipment moves.
• Experience with Active Directory, Microsoft Office, phone security, and OS365.
• Networking troubleshooting and support skills, including basic networking concepts and hands-and-eyes support.
• Support skills for VPN connectivity and security.

Nice to have

• High school diploma or G.E.D.
• Lenovo or other vendor certifications.
• CompTIA A+, Network+, or Security+ certifications.
• Apple training.

Culture & Benefits

• Work model prioritizes in-person collaboration while offering flexibility for wellbeing, productivity, individual work styles, and life circumstances.
• Inclusive work environment focused on strong connections and community.
• Equal opportunity employment for qualified applicants.