Remote Service Specialist II (Medical Devices)

Location: Hybrid position based in Batesville, Indiana; onsite Tuesday through Thursday and remote Monday and Friday. Monday–Friday, 8:00 AM–5:00 PM EST, with occasional on-call and overtime requirements.

Salary: $41,600–$57,200 estimated base salary per year.

Company

hirify.global develops healthcare technologies and supports connected medical devices through its Smart Care Remote Management program.

What you will do

• Monitor connected medical devices and respond to automated alerts through the Smart Care Remote Management platform.
• Investigate error codes, troubleshoot connectivity, platform access, and basic product issues, and determine corrective actions including software updates and escalation.
• Coordinate service work orders and dispatch field service technicians as needed.
• Administer user accounts, including password resets and access requests.
• Document customer complaints, service activities, and follow-up actions according to established procedures.
• Support remote service implementations and device connectivity onboarding for internal and external customers using Outlook, Microsoft Teams, Excel, JD Edwards, and Smart Care tools.

Requirements

• High school diploma or GED equivalent.
• 2+ years of customer service, technical support, administrative support, or related professional experience.
• Experience working across multiple systems and software applications.
• Experience documenting service activities, support requests, or customer-reported issues.
• Experience supporting internal and/or external customers.
• Basic technical aptitude, including troubleshooting software, connectivity, or device-related issues.
• Experience interpreting technical documentation, service manuals, or parts breakdowns.
• Must be authorized to work for any employer in the United States.

Culture & Benefits

• Hybrid schedule with regular onsite work in Batesville and remote work on Monday and Friday.
• Eligible employees may receive medical and dental coverage beginning on day one, disability and life insurance, and business travel accident insurance.
• Benefits include an employee stock purchase plan, 401(k) with potential company matching, flexible spending accounts, educational assistance, paid holidays, paid time off, family and medical leave, and paid parental leave.
• Additional benefits include commuting support, employee discounts, employee assistance, and childcare benefits.
• Occasional on-call and overtime work may be required.

Hiring process

• Applicants requiring reasonable accommodation for the application or interview process may submit a request with the nature of the request and contact information.