IT Support Coordinator

Location: Denver, Colorado, United States; in-office presence five days per week is required.

Annual full-time salary: $58,000–$70,000, plus discretionary performance compensation.

Company

Bain & Company is a consulting firm whose Technology Services Group supports employees and maintains the technology environment across the organization.

What you will do

• Serve as the primary point of contact for employees with IT problems and requests.
• Install, configure, and upgrade software and operating systems; investigate and resolve hardware and software issues.
• Manage user accounts, permissions, technology deployments, inventory, repair records, and activity documentation.
• Test applications and upgrades with TSG colleagues, coordinate off-site repairs with external vendors, and reinforce TSG policies.
• Monitor backups, periodically test backed-up data, support junior TSG team members, and lead end-user technology training.

Requirements

• Demonstrated interest and aptitude in technology and technical problem-solving.
• Experience in a customer service or technical support environment.
• Strong troubleshooting, analytical problem-solving, communication, time management, and prioritization skills.
• Ability to manage multiple requests and escalations simultaneously, remain calm under pressure, and maintain a confident, self-motivated approach.
• Strong team orientation and willingness to support colleagues in delivering an excellent customer experience.
• Experience managing and prioritizing service requests and escalations.
• Experience creating and maintaining documentation, processes, and procedures.

Nice to have

• Previous experience in a corporate environment.
• Experience with remote support tools and techniques.

Culture & Benefits

• Permanent full-time position in a demanding, results-oriented environment.
• Annual discretionary performance bonus and potential additional discretionary compensation.
• 4.5% 401(k) company contribution, increasing after three years of service and fully vested upon start date.
• Company-paid individual medical, dental, and vision premiums, plus paid life and long-term disability insurance.
• Paid time off including parental leave, sick leave, and holidays, as well as annual fitness reimbursements.